Leverage interaction and other contact center data sources to improve operational efficiency, boost KPIs, and reduce cost-to-serve.

Contact-Center-Efficiency-Solution-e1472459733908.pngExtract the rich customer experience and operational insights hidden in contact center interactions with text analytics by aggregating IVR logs, post-call agent notes, issue codes, customer demographics, agent information, and billing information.

VOZIQ’s Contact Center Efficiency Solution helps you create a customer-centric culture in youre contact centers by integrating voice of customers into every aspect contact center operations:

  • Create CX-aware contact centers
  • Implement business-driven quality management
  • Intelligently route calls to best skilled agents
  • Benchmark agents based on interactions data
  • Implement data-driven WFM and agent training

Transform your contact center with text analytics technology!