Extract the rich customer experience and operational insights hidden in contact center interactions with text analytics by aggregating IVR logs, post-call agent notes, issue codes, customer demographics, agent information, and billing information.
VOZIQ’s Contact Center Efficiency Solution helps you create a customer-centric culture in your contact centers by integrating voice of customers into every aspect contact center operations:
- Create CX-aware contact centers
- Implement business-driven quality management
- Intelligently route calls to best skilled agents
- Benchmark agents based on interactions data
- Implement data-driven WFM and agent training