An executive summary presentation covering key findings, gaps
The POV will demonstrate:
POV helps in discovery of behavioral intelligence hidden in the untapped, unstructured data sources to find root causes of dissatisfaction, identify top at-risk customers, and find key customer service experience gaps that are driving customer risk.
VOZIQ’s data scientists will work with you through the POV duration.
They will collaborate to:
Findings and recommendations are delivered in approximately 10 weeks!
The best outcomes are derived using 1 million historical call records, including unstructured text in the form of agent notes along with other anonymized customer data such as demographics and contracts.
The data is expected to be delivered as text files in comma separated value format (CSV). VOZIQ engineers will work with you to put in place a suitable data exchange mechanism.
VOZIQ ingests anonymized customer data and hosts the POV in a dedicated environment in AWS Cloud and follows enterprise security best practices to avoid any privacy and privacy issues.
The POV is agnostic to which CRM or call center system you are using.
No. Your analyst just needs to export anonymized data in a flat file (CSV). The analysis and intelligence