Proof of Value: Predictive Churn Intelligence from Call Center Interactions

VOZIQ’s award-winning Predictive Text Analytics Solution enables recurring revenue businesses to leverage unstructured and structured customer data using Machine Learning and AI to accurately predict and proactively manage customer churn risk.

The Proof of Value (POV) provides a quick and hassle-free way to evaluate VOZIQ's solution for your business goals.

Benefits of POV

  • Pre-assess the ROI of your initiative
  • Demonstrate a working solution to internal stakeholders
  • Create and validate a business case for executive buy-in

Request a Proof of Value

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Frequently Asked Questions

What will be the outcome of POV?

An executive summary presentation covering key findings, gaps and opportunity analysis, and an initial business case that reinvents your customer retention strategy.

The POV will demonstrate:

  • How an end-to-end solution would look like for your use case
  • How relevant data sources are used to deliver predictive intelligence
  • How VOZIQ’s machine learning models uncover emerging churn risk
  • How the intelligence is operationalized to drive proactive strategies
  • High-level ROI and implementation roadmaps to help you build a business case

The POV exercise will uncover customer directional intent and root causes of dissatisfaction that leads to churn?

POV helps in discovery of behavioral intelligence hidden in the untapped, unstructured data sources to find root causes of dissatisfaction, identify top at-risk customers, and find key customer service experience gaps that are driving customer risk.

What is the engagement approach?

VOZIQ’s data scientists will work with you through the POV duration.

They will collaborate to:

  1. Understand the use case
  2. Identify top opportunities to mitigate churn and increase retention
  3. Identify the data sources
  4. Prepare and export the data for analysis
  5. Analyze, visualize and model the data
  6. Interpret and analyze the results
  7. Deliver the executive summary presentation

How long does it take?

Findings and recommendations are delivered in approximately 10 weeks!

Which data source does the POV need?

The best outcomes are derived using 1 million historical call records, including unstructured text in the form of agent notes along with other anonymized customer data such as demographics and contracts.

What are the data requirements?

The data is expected to be delivered as text files in comma separated value format (CSV). VOZIQ engineers will work with you to put in place a suitable data exchange mechanism.

Is my data secure?

VOZIQ ingests anonymized customer data and hosts the POV in a dedicated environment in AWS Cloud and follows enterprise security best practices to avoid any privacy and privacy issues.

Will it work with my CRM/call center systems?

The POV is agnostic to which CRM or call center system you are using.

Will it impact my operations?

No. Your analyst just needs to export anonymized data in a flat file (CSV). The analysis and intelligence happens in VOZIQ environment.