INFUSING CUSTOMER BEHAVIORAL INTELLIGENCE INTO RETENTION STRATEGIES

 

VOZIQ offers a proven solution to design and operate an integrated customer strategy by extracting behavioral intelligence from customer interactions, and by leveraging the unified intelligence to drive consistent retention actions across the enterprise. 

The solution is based on 3 steps:

  • Leverage text notes from contact centers to extract behavioral intelligence.
  • Integrate the behavioral intelligence with other data sources like demographics and transactions history.
  • Drive retention actions with a focus on maximizing customer value.

For more practical information on how VOZIQ assists retention leaders, download this document now!