Are you leveraging customer intelligence captured in call centers for your predictive churn modelling?
Millions of post-call agent notes – sitting in your call center CRM – are one of the richest sources of human-interpreted insights about customer experience.
The free trial will enable you to -
- Leverage historical call center data (CRM call notes) to identify breakthrough customer retention and recovery opportunities
- Apply combined power of text analytics and predictive algorithms to uncover customer experience gaps that are driving cancellations
- Reveal fresh insights about customer dissatisfaction, cancellation root causes, competitor comparisons, and much more