A good caller intent framework can support various business use cases, supporting both cost reduction, customer experience improvement and revenue growth goals of any business.  

Download this free eBook to learn more about how Algorithmic caller intent analytics leverages the advances in text analytics technology and applies them to customer interactions data captured in contact centers to establish the true caller intent accurately for each and every caller. Check out the benefits contact centers derive from intent analytics:

  • Actionable agent guidance and performance             
    benchmarking
  • Improve performance of newer agents by a
    targeted, data-driven training
  • Identify and plug top CX gaps to improve NPS
    and CSAT
  • Build customer-centric culture based on deep
    customer intelligence

Download the eBook on the right to learn how you can transform contact centers into strategic
customer intelligence hubs !