Customer Service Experience Solution

Contact center leaders often face a real challenge when it comes to optimizing contact center activity and keeping costs down. While it is expected to optimize the cost-to-serve, it is also expected to achieve this without compromising the customer service experience. This creates a tricky challenge to tackle.

Here's how you can leverage VOZIQ's Customer Service Experience Solution to -

  • Leverage historical call center data (CRM call notes) to identify breakthrough customer retention and recovery opportunities
  • Apply combined power of text analytics and predictive algorithms to uncover customer experience gaps that are driving cancellations
  • Reveal fresh insights about customer dissatisfaction, cancellation root causes, competitor comparisons, and much more 
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