Contact center leaders often face a real challenge when it comes to optimizing contact center activity and keeping costs down. While it is expected to optimize the cost-to-serve, it is also expected to achieve this without compromising the customer service experience. This creates a tricky challenge to tackle.
Here's how you can leverage VOZIQ's Customer Service Experience Solution to -
- Leverage historical call center data (CRM call notes) to identify breakthrough customer retention and recovery opportunities
- Apply combined power of text analytics and predictive algorithms to uncover customer experience gaps that are driving cancellations
- Reveal fresh insights about customer dissatisfaction, cancellation root causes, competitor comparisons, and much more