DMG Consult, a reputed contact center research and analysis firm, has brought out a report on the state of customer journey analytics product and market. The 2015 – 2016 Customer Journey Analytics Product and Market Report introduces one of the newer analytics solutions to enter the enterprise and contact center technology sectors, customer journey analytics, or CJA.
The report also features an overview of VOZIQ’s Cloud-Based Text Analytics Solutions for contact centers.
Download an abstract of this report to know more.
You can also buy the report here.