According to various studies, acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing customer. So, for recurring revenue businesses, retention rates make a huge impact on business profitability in many ways. 

However, most companies believe they understand their customers well and can solve the churn problem through a single channel/method, which has so far been ineffective.

5 Actions with VOZIQ’s Predictive Customer Retention Solution

VOZIQ’s closed loop analytics solutions predict churn using contact center data and can support customer handling processes in the following 5 ways that can help in retaining customers effectively.

  • Dynamic Churn Scores
  • Intelligent Call Routing
  • Service-to-Sales model
  • Risk-Aware Marketing
  • Company-wide Risk Awareness       
To know more about these 5 ways of retaining customers effectively using VOZIQ, download this infographic now!